EloGod Terms of Service for Customers

A Customer is any user who: - Purchases a boosting service - Purchases a coaching service - Purchases a marketplace account - Purchases digital goods through the Platform

Customers are responsible for reviewing all product descriptions, service details and platform policies before placing an order.

Customers must be at least 18 years old or the legal age of majority in their jurisdiction.

By placing an order, the Customer represents that they have legal capacity to enter into binding agreements and are authorised to use the payment methods provided.

Customers must provide accurate information including: - Real name (where required) - Valid contact information - Accurate payment information - Accurate account information for boosting services

Providing false information may result in order cancellation or account suspension.

Customers acknowledge that: - Account credentials submitted for boosting services are accessed by independent boosters - EloGod is not liable for losses caused by Customer-provided incorrect information - Customers should change account passwords after order completion where possible

All orders are subject to availability and verification.

Payments are processed by approved payment providers.

EloGod may hold, delay or reverse payments where fraud, chargebacks or disputes exist.

Customers acknowledge that boosting outcomes depend on factors beyond EloGod's control including: - Game publisher actions - Account-specific restrictions - Server performance - Player skill matching

Completion times are estimates and not guaranteed.

Marketplace transactions occur between independent buyers and sellers.

After delivery, marketplace earnings are subject to a security review period to protect the Customer.

Customers may manually confirm delivery early, but EloGod recommends allowing the review period to expire naturally for maximum protection.

Customers agree to communicate respectfully with boosters, sellers and support staff.

Harassment, threats or abusive behaviour may result in order cancellation and account suspension.

Orders may be cancelled where: - The Customer requests cancellation before service begins - The service cannot be delivered due to verified technical reasons - Fraud is detected - The Customer provides incorrect information that prevents delivery

Refunds are evaluated case-by-case based on platform policy.

Refunds may be denied where: - The service was fully delivered - The Customer provided incorrect information - Fraudulent activity is detected - The Customer initiated a chargeback before contacting Support

Customers agree to contact EloGod Support before initiating any chargeback.

Unjustified chargebacks may result in: - Account suspension - Balance freeze - Withdrawal restrictions - Permanent ban - Reporting to payment providers

For marketplace purchases, Customers acknowledge that account ownership transfers carry inherent risk and that EloGod's seller verification reduces but does not eliminate this risk.

EloGod may review evidence including chat logs, transaction history, screenshots, videos and verification records.

Customers agree that EloGod may issue administrative decisions based on available evidence.

EloGod shall not be liable for: - Game publisher actions - Account bans imposed by publishers - Customer-provided incorrect information - Indirect or consequential damages

Customers shall not: - Submit fraudulent claims - Attempt payment fraud - Abuse refund procedures - Circumvent platform systems

EloGod reserves the right to suspend or terminate customer accounts where: - Fraud is suspected - Platform rules are violated - Payment abuse occurs - Security concerns arise

By purchasing any product or service through EloGod, the Customer confirms that they have read, understood and accepted these Terms of Service.